Privacy Policy

1. Data we collect

When you place an order or contact us, we collect:

• Identity: your full name.
• Contact: phone number and address.
• Order: product details, quantities, and governorate.
• Payment: we never store credit-card data — it is processed entirely through the secure Tap gateway (PCI-DSS).
• Browsing: IP address, browser type, pages visited (used to improve site performance).

2. How we use the data

• Fulfilling and delivering your order.
• Contacting you about order status.
• Responding to your enquiries.
• Improving the website experience.
• Sending offers or promotions (only if you opt in).

3. Sharing data

We never sell your data to any third party. We share data only with:

• Courier companies (name, phone, address) — solely to deliver the order.
• Tap payment gateway — to complete the purchase.
• Government authorities when legally required.

4. Cookies

We use cookies to remember your cart state and language preference (Arabic / English). We also use Facebook Pixel and TikTok Pixel to measure ad performance. You can disable cookies in your browser settings, but the site may not work fully without them.

5. Data security

The entire site uses encrypted HTTPS / SSL connections. Payment data is sent directly to Tap — we never see or store it on our servers.

6. Your rights

You have the right to:

• Access the data we hold about you.
• Correct any inaccurate data.
• Request deletion of your data (except order records required for accounting).
• Unsubscribe from marketing messages at any time.

To exercise any of these rights, contact us via WhatsApp or Instagram.

7. Retention

We retain order data for 5 years for accounting and legal purposes. After that it is automatically deleted.

8. Updates to this policy

We may update this policy from time to time. Any material change will be announced on the homepage or by email (if available).